Frequently Asked Questions
We strive to answer all of your queries here. However if you still cannot find what you are asking for, don't hesitate to email us. Comments and suggestions are also welcome.
How do I order?
How do I order?
- Browse PRODUCTS
- Fill up its Order Form. Double check for typos.
- Submit your orders.
- Receive Email Confirmation and Payment Details thru either Email, SMS or Messenger (thru our FB Page).
- Submit Proof of Payment to papeltintadisenyo@gmail.com
- Receive Orders within 3-5 working days.
or
1. Browse PRODUCTS on our site at www.papeltintadisenyo.blogspot.com
2. Submit your orders thru email at papeltintadisenyo@gmail.com with the following info:
4. Receive Orders within 3-5 working days.
2. Submit your orders thru email at papeltintadisenyo@gmail.com with the following info:
- Name:
- Shipping Address:
- Contact Number:
- Orders: Quantity/ Name / Product Code / or a screen shot of the image
- Mode of Payment (please reply inform us if you have already paid with your name and orders.)
4. Receive Orders within 3-5 working days.
**Multiple or bulk orders may take time.
***Please understand that the speed of the production will also depend on when you can approve the proofs. The earlier you decide, the earlier we can start production.
How long is the production lead time?
We commence production once ordered items are paid. Each personalised order takes about 3-5 working days production time after the proof has been approved. This excludes shipping and handling time which will depend on the courier. Bulk or multiple orders may take longer lead time. Production days are from Monday to Fridays only. But we still accept orders on weekends.
Can we see the design before printing?
Yes if requested beforehand. We will send design proofs for your approval prior final printing. We will send them to either Email, SMS (Viber app recommended) or both.
When can we see the design proofs?
We make the design proofs once payment has been made. We will immediately send them to you for approval. We will send them to either Email, SMS (Viber app recommended) or both. Please understand that the speed of the production will also depend on when can you approve the proofs. The earlier you decide, the earlier we can start production.
How many revisions do you do per job order?
We do revisions only once. If you don't like the first one, we can revise it again the final time.
What happens if I can't pay?
We normally give three (3) working days for payment process after we send confirmation. Otherwise we will forfeit and discard your Order Form. If you cannot make payment on time please advise us if you will push thru with your orders or not.
How do I re order?
You will need to fill up the form again. We do not store designs previously ordered.
What are the modes of payment?
We accept Bank of the Philippine Islands (BPI) deposit and Globe G-Cash payments only.
Can I use my own artwork / logo / crest?
Yes. You may use your own personal or existing artwork / logo / crest with no extra charge as long as you meet the following requirements:
- Artwork is legally yours. If not, we may ask for authorization letter from the rightful owner to reproduce it. We have the right to reject such artwork / logo / crest if we find out that it has questionable aspects that may damage both parties' reputation or result in unwanted lawsuits.
- Artwork / logo / crest sent is high resolution of at least 300 ppi. (tif, jpeg, png)
- Artwork / logo / crest is "as is" with no retouching, redesigning and recoloring required.
- Minimum order is 3 sets.
- We may use them as a portfolio for this site with your permission of course.
Can you design artwork / logo/ crest?
Yes. We do customized artwork / logo/ crest design with a minimal design fee. Minimum order is 3 sets. You may email us your specifications for a quote.
Can you customise Note Cards as invitations?
Yes. We can customise the Note Cards as invitations provided that the size remains the same. Additional design charges will apply. Minimum of three orders per design.
Can I cancel the job order after I made payment?
We normally process job orders once it is paid. You may cancel the job order with 50% cancellation and processing fee of the total product amount. Shipping fees are fully refunded if not yet used. Please understand and consider that we also pay for the time and effort of the artist who worked and made revisions on your job order. We understand that you are making a living and so does the artist. However, we can cancel and refund the full amount if we haven't started exchanging emails on the design/proof. Refunds will be made thru BPI and GCash only.
Do you ship internationally?
Yes we do. We will send another invoice to recalculate international shipping rates which will vary according to the destination/area.
Do you ship with other couriers aside from LBC?
We may ship with other reputable couriers according to your preference. However, shipping fee may change and handling charges and schedule may vary. We may also reject such request if we find the chosen courier not reliable in our area. The very reason we choose LBC because they have wider range of logistics and area coverage and our items sent usually arrives on time. If not, it is easy and convenient to track, trace and follow up with their customer service through email, website, app and hotline.
The package was damaged what do I do?
We inspect and pack our items well by hand to ensure that it can withstand the rigors of shipping. However, once the package is with the courier, it is out of our hands. We are not liable if the goods have been damaged while in transit with the courier. Rest assured that we properly declare our items and the courier are well aware of that's inside. So far, all of our items are well received. We will help you contact with the courier if you find the items have been tampered with. Please refer to the Terms and Conditions of LBC.
Do you accept returns or refunds?
Refunds and returns are accepted according to the Terms and Conditions stipulated in this site. To reiterate the article (d) Refunds under Terms of Sale:
- Each of our product is inspected and packed meticulously and securely by hand to ensure that the product sent to you are in good condition.
- We are not liable if the goods have been damaged while in transit with the courier.
- We will, however give refunds to ordered products that have typographical errors which WE made.
- No refunds are given if you made the typographical error yourself in the Order Form you have submitted.
- Shipping fees are not included in the refund.
- We will give refund to the affected product only.
- In order to get the refund, you must send the unused product back in its original packaging with the number of sheets intact.
- We have the right to deny refund if the product has been used, tampered and damaged.
- Refunds will be made through BPI and G-Cash only.
